Microsoft 365 MSP Engineer

Strengthen Enterprise Microsoft 365 Security Across Global Managed Services

Businesses depend on secure, reliable Microsoft cloud environments to keep teams connected and operations running without interruption. The Microsoft 365 MSP Engineer delivers expert support across Microsoft 365 technologies, helping global organizations strengthen security, collaboration, and productivity. Build a long-term international career with Emapta and enjoy the top 1% talent experience, continuous learning, and career growth.

Snapshot

• Employment Type: Full-time
• Work Setup: Permanent Work From Home
• Shift: Night Shift, Shifting Schedule
• Salary: Up to PHP 120,000

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 1-3 years of experience supporting Microsoft 365 environments in a Managed Service Provider (MSP) environment.
• Hands-on administration of Microsoft Intune, Microsoft Entra ID (Azure AD), Exchange Online, Microsoft Defender, and Microsoft 365 enterprise environments across multiple clients or tenants.
• Strong knowledge of:
  • Microsoft Intune, Endpoint Configuration Manager, MDM, and MAM
  • Microsoft Entra ID (Azure AD), Conditional Access, MFA, and Privileged Identity Management (PIM)
  • Exchange Online and Exchange Online Protection
  • Microsoft Defender (Endpoint, XDR, Cloud Workload Protection, and Data Loss Prevention)
  • Microsoft Teams, SharePoint Online, OneDrive for Business, and Power Apps
• Experience troubleshooting Microsoft 365 cloud infrastructure, identity, security, endpoint management, and tenant administration.
• Experience with PowerShell or similar scripting tools for automation.
• Strong analytical, troubleshooting, documentation, communication, and problem-solving skills with excellent attention to detail.

Nice to Have

• Experience with on-premises Microsoft technologies, including Exchange Server 2019+, SharePoint Server, or SharePoint Framework.
• Knowledge of Active Directory, Group Policy, Microsoft Sentinel, and ITSM/monitoring tools such as ServiceNow or LogicMonitor.
• Microsoft certifications such as MS-102, SC-200, SC-300, or SC-900.

Responsibilities

• Monitor, prioritize, and resolve incidents, service requests, and alerts using monitoring and ticketing tools.
• Administer, support, and maintain Microsoft 365 tenant environments, ensuring system availability, security, and performance.
• Troubleshoot Microsoft 365 infrastructure, identity, security, and collaboration issues, performing root cause analysis and implementing corrective actions.
• Assess tenant health and performance, identifying risks and opportunities for optimization.
• Configure and maintain Microsoft 365 services, security controls, and endpoint management solutions.
• Escalate complex issues to senior engineers or Microsoft support, ensuring timely resolution and follow-up.
• Collaborate with Client Success Managers, Managed Services teams, and internal stakeholders to resolve issues, share technical expertise, and provide recommendations.
• Develop and maintain technical documentation, standard operating procedures, and knowledge base articles.
• Participate in on-call rotations and provide after-hours or weekend support as required.
• Perform other duties and responsibilities as assigned.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!